• Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • Once your return is received and inspected by Alhawee Motors (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your bank account or original payment method. Please note that depending on your bank, it may take additional 2-5 business days after your credit is applied for it to be posted to your account.
  • You are responsible for all shipping costs associated with getting your order back to our main warehouse.
  • See below for instructions on where/how to get your return order back to us. All returns need an RA (Return Authorization) number and will need to be returned to Alhawee Motors.

Return Shipping Options

  • For customers in the K.S.A, Alhawee Motors provides the option of printing out a pre-paid ARAMEX shipping label for a fee of 50 SAR. This fee will be deducted from your total refund amount. In case item was on a special order then another international UPS shipping label quote to be return to the origin once approved cost will be determined by UPS based on weight and size which is mostly half item cost.
  • For customers in any location, you have the option of using the carrier of your choice to return your order to us.
  • All shipments must be made prepaid; packages requested for COD will be rejected.

Order Cancellation / Modifications

  • If you change your mind, act quickly! We turn around and process orders extremely quick.
  • Orders can be modified or cancelled only while their status is under process. Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our system and is in the queue to be shipped out.

Used or Damaged Merchandise

  • Any merchandise which has been "taken out for a ride" is considered used and cannot be returned.
  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

Apparel and Helmets

  • Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags.
  • Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
  • Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer.

Electronics, Hard Parts, Tools, Tires

  • Any electronic part or component which has been removed from packaging or manufacturer seal broken is non-returnable.
  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
  • Any Tool or Chemical that has been opened or seal broken is non-returnable.
  • Open box items for which the packaging has been destroyed are not returnable.

International Returns

  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is wholly responsible for any applicable brokerage or customs charges.

Defects

  • Each manufacturer has its own warranty policy. Alhawee Motors will assist customers with their warranty; however Alhawee Motors does not provide any direct warranty on any item sold.

Warranty Returns

  • Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
  • Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items

  • Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (ARAMEX, UPS, or other shipping companies). We will assist our customers in these claims.

Returns Process

You can request a return authorization number (RA#) online at www.Alhawee Motors.com or you may also initiate a return by contacting one of our staff at Whatsapp +966 55 575 0676

Alhawee Motors.com
Attn: Returns (RA# XXXX)
KSA - JEDDAH KING MOHAMMED BIN
ABDULAZIZ ST. | TAHLIAH ST.
KSA, JED 23338
Note - Our main warehouse is at a different location.

Please retain your return tracking information. Alhawee Motors.com is not responsible for packages lost during return shipment. You will receive a confirmation email from Alhawee Motors when your return is processed which will include the full details of refund credited.